best way to contact us is by Email at firstname.lastname@example.org
you order, please give us :
titles of the
records you'd like to buy,
shipping address and
If you want shipping, with or without insurance.
always wait to receive our answer before sending payment, as we often
have only one copy of each record.
We always sell on a first come, first served basis.
So feel free to list alternative choices when you place an order.
We are happy to answer questions, so don't hesitate to ask
if you have a specific question.
note that the price of the records doesn't include shipping.
Records have to
be paid for before shipping ( i.e
we never send records if we don't already have your payment ).
the following forms of payment :
allows you to use your Credit Card (Visa, Mastercard...) securely on
line. You can pay us in US$ or EUROS.
Our account is : email@example.com
You can pay directly to our Paypal account by clicking on the following
Transfer in Euros (IBAN/BIC transfers). No other currencies
- CASH : US$ or UK£ or FRF cash by mail, with a
note with your name and address. Always register your letter if you
send significant sums in cash by mail. But if the total is low, it's up
to you to decide if it's useful to register your letter (probably not
if you conceal the cash correctly and have a decent Post Service). If
you want to use a private carrier (FedEx, UPS, DHL...) to send your
payment, please let us know before as they can't deliver to PO Boxes.
- IMO / INTERNATIONAL MONEY
ORDER in Euros ONLY (no other currencies), payee : OCTOPUS MUSIC.
- CHEQUES : We can only
accept French cheques in EUROS (payee : OCTOPUS MUSIC).
NOTE that we can't
accept Eurocheques, domestic US or Canadian cheques, Money Orders in
US$, Western Union Money orders in US$ and domestic cheques from
various parts of the world, as our bank can't clear them. As for now,
we can't accept european cheques in EUROS (they are still seen as
foreign cheques by French banks).
orders are held for 4 weeks from acknowledgement of your order.
Overseas orders (from America, Africa, Asia, Oceania) are also held for
If you need more time, please let us know as soon as possible.
Please do not place an order if you have no intention of paying for it.
return policy is detailed below.
We strive for
perfect service and our customers give us high marks for accurate
grading and speed of delivery. You can see our Ebay feedback here and
When mistakes happen (errare humanum est!), we do everything possible
to put things right.
If a record needs to be returned, we will reimburse you for postage in
In order to
return the record, you must notify us by e-mail of your intention
shortly after you receive the parcel, with the exact reason. Also, the
item must be returned in its original condition , i.e. the way it was
shipped, and in our packaging.
policy applies only to items improperly graded, not to records damaged
transit. For that, you have the option of insurance at reasonable
price. If you don't pay for insurance, we cannot accept the return of
records damaged during transport.
For the same reason, records "lost" in the post (it's very rare but the
Post service is not perfect) cannot be reimbursed unless they were
don't accept returns for reasons of "musical content".
client information is confidential. We
never sell or give lists of contacts, or disclose anything
about our customers without their explicit permission.
Update : 13 August 2015